PAYMENT POLICY
Effective Date: 1 May 2025
This Payment Policy outlines how payments are processed and disbursed to sellers registered on ShopperX.in, operated by ZENNLIFE TRADERS PRIVATE LIMITED.
1. Payment Cycle
Payments to sellers will be processed every 7 working days from the date of successful order delivery. This timeline excludes weekends and bank holidays.
2. Payment Mode
All seller payments will be made via NEFT/IMPS/RTGS to the bank account provided during registration.
3. Deductions and Charges
Before making the final payment, the following deductions will apply:
- Platform commission (as per agreed slab)
- Payment gateway charges
- Shipping/logistics charges (if applicable)
- Applicable TDS and GST deductions (as per government norms)
A detailed statement of deductions will be shared with the seller for each cycle.
4. Payment Eligibility
Orders are eligible for payment only if:
- The product is delivered successfully and not returned
- There are no pending disputes or fraudulent activities
- Return window has expired or the return is not initiated
5. Dispute and Hold
In case of buyer complaints, fraud detection, or policy violations, payments may be temporarily withheld until the matter is resolved.
6. Reconciliation
Sellers may request a reconciliation report in case of payment discrepancies. All such requests must be made within 7 working days of receiving the payment report.
7. Data Retention
All payment-related data, including transaction logs and invoices, will be retained for 30 days from the date of termination or deactivation of the seller account.
8. Contact Information
For payment-related queries, contact us at:
Email: zenlifetraders@gmail.com | info@shopperx.in
Phone: +91-9540891843
Address: 2nd floor 22A Asaf Ali Road Delhi 110002