SELLER PAYMENT POLICY
Effective Date: 1 May 2025
This Seller Payment Policy outlines the terms and conditions under which ZENNLIFE TRADERS PRIVATE LIMITED processes payments to sellers who list and sell products on ShopperX.in.
1. Payment Eligibility
Payments are made only for successfully delivered and non-returned orders. Orders must be marked as “completed” in the system and free from any ongoing disputes or refund claims.
2. Payment Cycle
Payments are processed on a weekly basis, subject to order verification and successful delivery confirmation. The processing cycle may extend in case of holidays, bank delays, or technical issues.
3. Payment Mode
All payments to sellers will be made via NEFT/IMPS/UPI to the bank account registered during the seller onboarding process. It is the seller’s responsibility to ensure correct and updated bank details.
4. Deductions and Charges
The following deductions may apply before payment is released:
- Platform service fees or commission
- Shipping and handling charges (if borne by the platform)
- Any penalties or fines as per seller terms
- Applicable taxes (TDS, GST if any)
5. Invoice & Reconciliation
A detailed invoice or transaction report will be shared with the seller via email for each payment cycle. Any discrepancies must be reported within 7 days from the date of the report.
6. Payment Disputes
Any disputes regarding payments must be raised in writing to info@shopperx.in within 10 business days from the date of payment. Our team will review and respond within a reasonable timeframe.
7. Data Retention
Transaction records and related payment data will be retained for a period of 30 days only.
8. Contact Information
For any payment-related queries, sellers may contact us at:
Email: zenlifetraders@gmail.com | info@shopperx.in
Phone: +91-9540891843
Address: 2nd floor 22A Asaf Ali Road Delhi 110002